Customer Service Agent — RC Lurie Company (RCL)

Job Title: Customer Service | Department: Sales | Location: Tucson | Reports to: Mario Gregory | Full-time | Exempt


Key job responsibilities include but are not limited to:

  • Regular and predictable attendance and punctuality.
  • Converting Quotes to orders.
  • Check Stock and availability.
  • Check order status and ship schedules.
  • Order entry and possibly expediting orders.
  • Process returned goods authorizations.
  • File manufacturers acknowledgements, invoices, and warranties.
  • Provide customer assistance as requested.
  • Proofread distributor orders and manufacturer acknowledgements.
  • Supports insides sales with project order review for order entry.
  • Submittals Owner’s Manual

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee since they may change, or new ones may be assigned at any time with or without notice.


To perform this job successfully, an individual must be able to perform the essential duties. The qualities below are representative of the knowledge, skill and/or ability required.

  • Lighting and/or Electrical Experience preferred.
  • College degree preferred.
  • Excellent organizational skills and detail oriented.
  • Proficient with Microsoft Office Word, Excel, Adobe Pro/Bluebeam and Outlook.
  • Strong written and verbal skills in responding to client needs with a positive and professional manner.
  • Must be able to exchange detailed information with co-workers, clients, and vendors concisely and must have a firm grasp of the English language.
  • This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client-driven business.


Email your resume to the HR manager, Lavinia Ghit at [email protected]


RC Lurie Company (RCL) is a full-service manufacturer’s representative for lighting and controls products and services across the state of Arizona. As a 100% employee-owned company, we value our client relationships above all else, and we are fully engaged and dedicated to making each of our customers’ projects a success. With offices in Phoenix and Tucson, we serve all aspects of the commercial and industrial lighting and controls sector, specializing in Healthcare, Education, Commercial Office, Hazardous/Rated Environment, and Institutional subcategories.

RCL is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, religion, age, or any other status protected under federal, state, or local law.

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