Project Manager — International Lights

Position Summary:

Successful, established commercial/residential/architectural lighting sales agency is seeking an experienced Project Manager in the New York City Area.

The candidate should have a pleasant demeanor, a strong customer service and project management background preferably in the industry but not mandatory, and be able to even resolve difficult situations and turn them into a positive experience.

Essential duties and responsibilities:

  • Build and maintain strong relationships with customers and associates
  • Communicate changes to various levels of involvement (distributor; contractor and all company internal and external customers)
  • Identify, research, and recommend solutions for client concerns or challenges
  • Have an understanding of escalation techniques and when to bring in management for support
  • Deliver on-time, overall customer satisfaction through project completion
  • Be able to input and process purchase orders in a timely and accurate manner.
  • Review submittals, order accuracy, and fulfillment schedules
  • Deliver on-time, overall customer satisfaction through project completion
  • Attend regular product training sessions
  • Attend onsite meetings with clients at their offices or at job site as require.

Skill sets and qualities desired:

  • Strong customer service background and skills
  • Accountable and transparent
  • Process driven, detail oriented and well organized
  • Strong communication skills (written and verbal)
  • Relationship driven; comfortable with conflict resolution skills
  • A positive, upbeat attitude
  • Team oriented
  • Self-starter

REQUIREMENTS:

  • Bachelor’s Degree is preferred.
  • At least 3 years proven experience in a Project Management or B to B Customer service position.
  • Strong organizational skills
  • Ability to prioritize multiple demands and maintain a sense of urgency
  • Able to learn, understand and use technical terms and knowledge that are commonplace to the construction or electrical industry
  • Intermediate to advanced proficiency in Microsoft 365 (or key components)
  • Strong sense of personal accountability
  • Live in the Tri-State area

Interested candidates should send their resume to [email protected]

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