Inside Sales / Sales Assistant — Espen Technology

Located in Santa Fe Springs, CA

Duties and Responsibilities:

  • Work with accounting, credit, quotations, and shipping departments to process and confirm customer PO’s
  • Enter sales orders in the system.
  • Process RGA request, gather supporting documents and fill out related forms then submit to RGA Dept.
  • Provide spec sheets, marketing material, samples to sales reps and customers
  • Assist Sales Manager in responding to customer requests and inquiries
  • Work with the Quotations department to provide quotes to customers
  • Generate sales reports
  • Input Leads and Log Activity in Salesforce.com (CRM)
  • Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues
  • Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed
  • Help setup new accounts
  • Resolves product problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up
  • Recommend potential products to management by collecting customer info and evaluating customer needs
  • Inform customers of any Backorders or availability issues
  • Confirm pricing with quotations department (Sales)
  • Communicate with customer on any discrepancy in prices
  • Communicate with customer on order status
  • Assist Marketing to with surveys, lead generation, Trade Shows, testimonials, emails, campaigns and promotions.
  • Contact new leads to setup conference call/meeting with Sales Manager
  • Make outbound sales calls to prospects and leads to continually engage and develop leads
  • Meet call quota set by sales management
  • Assist with Year-end inventory count
  • Guide prospects, leads, and new accounts through purchasing process
  • Follow up on leads gathered from trade shows, sales reps by providing information, explaining key benefits, and communicating company background and strengths

Performance Measurements:

  • Initiative and Proactivity
  • Customer & Sales Supports
  • Product Knowledge
  • Attention to Detail and Avoidable Errors/Mistakes
  • Teamwork
  • Balancing Company and Customer Demands
  • Work Ethics
  • Call Quality and Quantity
  • Marketing
  • Experience

Requirements:

  • 2 to 3 years of lighting industry sales experience preferred
  • BA/BS, University degree is a plus
  • Familiarity with SAP, CRM, Word, Excel, Outlook software

Benefits:

  • Medical, Dental, Vision, Life and 401K
  • Paid Vacation, Sick and Personal Leave

Interested candidates should send their resume to forozco@espentech.com

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