Customer Service Manager – Artemide

January 11 [addtoany]

Position: Customer Service Manager

Job Description:
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.  The position is based out of our Head Office in Anjou, QC.

Responsibilities:

  • Provide leadership, coaching & training to assure that all Customer Service employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals through regular evaluations
  • Resolve customer conflicts and handle escalation procedures
  • Responsible for managing all Customer Service and Claims employees
  • Delegate workflow to all Customer Service and Claims staff
  • Weekly and Monthly Backorder reports for CAN and USA
  • Follow-up on all orders ensuring they are updated and respect deadlines
  • Respond to all customer inquiries regarding order lead times, stock verification, request for documentation, etc.
  • Processing CAN claims and order replacements
  • Managing and processing all CAN repair requests
  • Answering all incoming calls & emails

Qualifications/Skills:

  • Bachelor’s degree or equivalent experience
  • 3+ years’ of customer service
  • Excellent written and verbal communication skills in both English & French. Italian & Spanish, a plus.
  • High proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Detail-oriented
  • Multi-tasking while working within deadlines
  • Good sense of organization & structure
  • Respectful of brand image
  • High interpersonal skills

Compensation:

  • Paid vacation & sick time as well as Statutory holidays
  • Group & travel insurance for health, dental & vision
  • VRSP plan

Interested candidates should contact Enza Maria Vitullo at evitullo@artemide.net