Project Manager

Position Summary:

Successful, established commercial/residential/architectural lighting business is seeking an experienced Project Manager in the San Francisco Bay Area.

A successful candidate will have a strong Client Experience background and will have an aptitude to follow a project through to completion.

Essential duties and responsibilities:

  • Build and maintain strong relationships with customers and associates
  • Communicating changes to various levels of involvement (distributor; contractor and all company internal and external customers)
  • Identify, research, and recommend solutions for client concerns or challenges
  • An understanding of escalation techniques and when to bring in management for support
  • Delivering on-time, overall customer satisfaction through project completion
  • Timely input and processing of purchase orders
  • Reviewing submittals, order accuracy, and fulfillment schedules
  • Delivering on-time, overall customer satisfaction through project completion
  • Attend regular product training sessions
  • Onsite meetings with clients at their offices or at job site at least once per quarter.

Skill sets and qualities desired:

  • Strong customer service background and skills
  • An ability to understand and relate to technical terms and retain technical information
  • Accountable and transparent
  • Process driven, detail oriented and well organized
  • Strong communication skills (written and verbal)
  • Relationship driven; comfortable with conflict resolution skills
  • A positive, upbeat attitude
  • Team oriented

REQUIREMENTS:

  • Associates Degree or higher is preferred, High school diploma or GED accepted.
  • At least 3 years proven experience in a Project Management or B to B Customer service position.
  • Strong organizational skills
  • Ability to prioritize multiple demands and maintain a sense of urgency
  • Able to learn, understand and use technical terms and knowledge that are commonplace to the construction or electrical industry
  • Intermediate to advanced proficiency in Microsoft 365 (or key components)
  • Strong sense of personal accountability
  • Live in the San Francisco Bay area

For consideration, please forward your resume to Angie Hullfish at [email protected]

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