Position Summary:
Successful, established commercial/residential/architectural lighting sales agency is seeking an experienced Project Manager in the New York City Area.
The candidate should have a pleasant demeanor, a strong customer service and project management background preferably in the industry but not mandatory, and be able to even resolve difficult situations and turn them into a positive experience.
Essential duties and responsibilities:
- Build and maintain strong relationships with customers and associates
- Communicate changes to various levels of involvement (distributor; contractor and all company internal and external customers)
- Identify, research, and recommend solutions for client concerns or challenges
- Have an understanding of escalation techniques and when to bring in management for support
- Deliver on-time, overall customer satisfaction through project completion
- Be able to input and process purchase orders in a timely and accurate manner.
- Review submittals, order accuracy, and fulfillment schedules
- Deliver on-time, overall customer satisfaction through project completion
- Attend regular product training sessions
- Attend onsite meetings with clients at their offices or at job site as require.
Skill sets and qualities desired:
- Strong customer service background and skills
- Accountable and transparent
- Process driven, detail oriented and well organized
- Strong communication skills (written and verbal)
- Relationship driven; comfortable with conflict resolution skills
- A positive, upbeat attitude
- Team oriented
- Self-starter
REQUIREMENTS:
- Bachelor’s Degree is preferred.
- At least 3 years proven experience in a Project Management or B to B Customer service position.
- Strong organizational skills
- Ability to prioritize multiple demands and maintain a sense of urgency
- Able to learn, understand and use technical terms and knowledge that are commonplace to the construction or electrical industry
- Intermediate to advanced proficiency in Microsoft 365 (or key components)
- Strong sense of personal accountability
- Live in the Tri-State area
Interested candidates should send their resume to [email protected]