As a proud advocate for manufacturing in the U.S.A., Kenall has become a champion in developing advanced lighting solutions, systems and controls for high abuse, transportation, security detention, and sealed enclosure for healthcare, cleanroom, containment and food processing environments. Kenall has an open position for a Field Service Manager (lighting preferred).
This position will manage the Field Service team which is responsible for post-sales technical/customer support (i.e. installation assistance, resolving issues, warranty claims, etc.)
RESPONSIBILITIES:
- Lead all Field Service functions and staff
- Work closely with Sales on identification and prioritization of all post sales activities
- Lead voice of the customer interaction with Engineering
- Implement all service policies and procedures with regard to resource management, account maintenance, sales support and service operations
- Manage warranty claims and the company database of warranty and field related claims
- Works closely with Quality on identification and resolution of field issues
- Negotiate labor proposals with outside contractors as needed
QUALIFICATIONS:
- 3+ years successful field service supervision, leadership, or related experience
- BS, BA degree or technical degree/certification preferred
- Lighting Industry experience preferred
- Strong electrical and mechanical aptitude with knowledge of lighting and lighting products
- Demonstrated ability of strong customer service and technical skills
- Demonstrated ability to work with other departments in identifying and solving problems
- Excellent verbal/written communication skills
Committed to advancing the state of lighting, Kenall is an established organization with a proven track record of excellence and great corporate culture. If you share our drive, professionalism and enthusiastic spirit and would like to be a part of a growing organization, we would like to hear from you!
Apply online at https://goo.gl/aUchv6