Customer Service Representative (technical)–Plympton, MA
Corporate Overview:
Hubbell Incorporated is an international manufacturer of quality electrical and electronic products for a broad range of non-residential and residential construction, industrial and utility applications. With 2014 revenues of $3.4 billion, Hubbell Incorporated operates manufacturing facilities in the United States, Canada, Switzerland, Puerto Rico, Mexico, the People’s Republic of China (“China”), Italy, the United Kingdom, Brazil and Australia. Hubbell also participates in joint ventures in Taiwan and Hong Kong, and maintains sales offices in Singapore, China, India, Mexico, South Korea, and countries in the Middle East. The corporate headquarters is located in Shelton, CT.
Company Overview:
For more than 75 years, Litecontrol (a Hubbell company) has been the commercial lighting professional’s leading partner in design. From its early innovations in wall/slot lighting, to today’s advanced LED fixtures, Litecontrol remains committed to delivering the widest palette of tools and comprehensive services to maximize the power of lighting design and to minimize electric lighting’s environmental impact.
Position Overview:
Performs a variety of tasks associated with special application work including close interaction with customers and coordination of all departments to bring a job from concept to installation.
Responsibilities:
- In this role, you will interact with customers, Regional Sales Managers and all departments at Litecontrol. You will identify order/project requirements, resolving conflicts between our capabilities and commitments to customers.
- Process special product and project orders carefully and expeditiously to ensure all orders are shipped correctly. This includes establishing a bill of material, assigning correct material codes and/or configurations in SAP VC, appropriate technical scrutiny of what is specified, determining the correct breakdown of parts, assigning commission and processing into SAP.
- Act as a customer advocate at all Specials-Review-Group (SRG) meetings to determine the feasibility of accepting special application work and then helps the customer with the execution of the order.
- Work with the Engineering group in an effort to provide accurate documentation to a customer in the form of custom tech sheets or submittal and a bill of material and installation instructions. You will be responsible for final review.
- Help Reps with proper documentation to keep order clarity issues to a minimum. Coordinate meetings at Litecontrol or on the phone to ensure all specific details are covered on all projects.
- Works closely with the Engineering department and will monitor all jobs processed for submittals, custom tech sheets and/or ETO’s for custom or modified products (reviewed by order writer).
- Provides an accounting of the value of each order if it changes in any way, and to determine the appropriate commission paid.
- Maintain the responsibility of order management from receipt to either shipment or cancellation.
- Provides support to other department functions when required (i.e. production control, responses to customer inquiries, filing, etc.).
- Cross training for quoting and customer service functions as required.
- Perform additional duties as requested.
Requirements:
- Qualified candidates should possess a bachelor’s degree and/or an equivalent combination of education and related order entry/customer service experience, preferably in a manufacturing environment.
- 2-4 years’ of experience in a technical customer support/order processing role is preferred.
- Attention to detail is essential along with the ability to work quickly, accurately and autonomously to get the job done.
- Ability to multi-task and work under tight deadlines in needed.
- Must have excellent organizational skills and the ability to retain and recall information quickly.
- Mechanical or technical aptitude with strong math skills is essential.
- Candidate must be willing to take on additional responsibilities within the department to ensure that orders are processed as expeditiously as possible.
- Flexibility in dealing with customers and a professional demeanor with strong verbal and written communication skills are essential.
- Proficiency with a personal computer essential; knowledge of Word, Excel and Outlook is required.
- Ability to read blue prints and experience in the lighting industry or equivalent is required.
- Experience with an ERP/MRP system is desired.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.
Interested candidates should apply here.
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