Technical Project Manager – Boston, MA, USA
A Leading Light
Lumenpulse is a leading manufacturer of LED lighting solutions for commercial, institutional and architectural applications. Founded in 2006, the company has earned many awards and recognitions, including several Product Innovation Awards (PIA), three Next Generation Luminaires Design Awards, a Red Dot Product Design Award and a Lightfair Innovation Award.
Lumenpulse has more than 600 employees worldwide, with Corporate Headquarters in Montreal, Canada, a US Headquarters and Global Technology Development Center in Boston, Massachusetts, and offices in London and Manchester, UK, Paris, France, Florence, Italy and Vancouver, BC, Canada. The company is listed on the Toronto Stock Exchange under the symbol LMP.
Spotlight on Your New Challenge
Job Description
Located in our Boston office and reporting to the Director of Applications Engineering, the Technical Project Manager provides direct technical customer support and application guidance for Lumenpulse installations and commissioning processes. In addition, the Technical Project Manager will provide support to the Field Service group, and assist in the troubleshooting processes for Lumenpulse technology, both current and developing.
Key Responsibilities
- Provide technical support for Lumenpulse projects via email, phone or in person to Lumenpulse Agent network and Field Service group.
- Provide onsite, web-based or phone based training for Lumenpulse technical product offering including lighting control systems and software packages
- Manage relationships with onsite integration teams
- Make commercial decisions regarding technical project resolution
- Manage record keeping and project documentation for all work performed onsite or offsite in accordance with company systems and organization
- Provide product and project feedback through appropriate channels to encourage process improvement through company
- Participate in regular project status meetings ensuring that the sales team, Applications Engineering Manager and Field Service Team Lead are well informed of project status.
- Ensure timely and technically correct coordination with any 3rd party integrators. (Show programming, Control Systems)
- Provide after sales technical support and project triage whenever needed
- Generate and support RGA’s and Replacement Product Orders
- Conduct project post mortems and create recommendations for process improvement and technological upgrades
- Recognize areas for process improvement and develop plans for implementation
- Take charge, upon request, of certain special projects
- Represent Lumenpulse company vision and values in supporting quality lighting applications and successful projects
Your Profile Highlighted
Education Requirements
- Bachelor’s degree (B.A.) from a four year college or university in Computer Engineering, Theater, Lighting, Architecture or Interior Design
Qualifications Required and Working Conditions
- 3 years’ experience with lighting controls and/or building management systems design, specification and installation support
- 2 years of relevant experience with an architectural lighting manufacturer
- Construction background preferred
- Significant experience with stand-alone DMX512 lighting systems, DALI, 0-10v control and Powerline communication is required
- Strong written and oral communication skills
- Dedication to organized project tracking and information recording
- Customer-oriented approach that exhibits patience and attentiveness in all client interactions
- Experience with Microsoft platform business software. I.e.: Excel, Word, Outlook
- Comfortable in the dynamic atmosphere of a high-growth, product organization with a rapidly expanding customer base
- Comfortable working independently and with limited direct oversight
- Experience at working both independently and in team-oriented environments
- Ability to define problems, collect data, and to interpret an extensive variety of technical information in mathematical or diagram form with the resultant conclusions then being comfortably presented to both Lumenpulse management as well as customers
- Can easily conform to shifting priorities, demands and timelines as a result of well-developed analytical and problem solving capabilities
- Approximately 25% travel requirement (throughout US and Canada)
- Language requirements
- Fluency in English is mandatory
- Proficiency in French is a benefit
See Yourself in a New Light!
There’s never been a better time to join the Lumenpulse Boston team! As a growing leader in the LED lighting industry, we’re looking for dynamic, ambitious individuals, who are not afraid to think outside the box or contribute to a fast-paced, collaborative environment. Lumenpulse offers competitive compensation and benefits packages, with full health, dental, vision, long-term disability, life insurance, 401(k), flexible hours and commuter benefits.
Visit our website at www.lumenpulse.com
Interested applicants please email resumes to [email protected]