Targetti USA is a division of the 3F Filippi | Targetti Group worldwide. We offer the opportunity to grow within a small company dynamic.
Department: Customer Service / Quotations
Position Location: Costa Mesa, CA
Employment Type: Full Time
The Customer Service Representative provides support to customers by answering product and service questions; suggesting information about other products and services. Prepares quotations, communicates with customers to fulfill requests to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.
Position Responsibilities:
- Create and submit quotations using our CRM system to customers and representatives based on product specifications provided by agents or direct accounts, in 48hrs or less.
- Assist customers with pre and post sales / product inquiries.
- Prioritize, schedule, and receive all inbound communications/inquiries regarding product related items.
- Work in conjunction with other Customer Service team members to ensure successful and timely responses to customer services inquiries that are generated by Sales team with the goal of exceeding expectations whenever possible, with urgency always in mind.
- Manage data for all sales reporting using CRM systems.
- Able to diagnose challenges and communicate effective responses via phone, email, and/or in-person.
Qualifications:
- Four-year Bachelors degree from an accredited university or two-year Associates degree from a vocational college or equivalent work experience.
- 1-2 years’ work experience in customer service, inside sales, or equivalent.
- Professional attitude; self-managed, self-motivated, proactive, detail orientated and a team player with a keen sense of urgency.
- The ability to multi-task and prioritize urgent requests accordingly.
- Excellent Follow-Up skills.
- Fast learner.
- Skills in operating a PC computer based platform.
- Skills in the following software applications: Pivotal | Acrobat | Microsoft Office (Excel & Word).
- Nice to have but not required: SAP | AGI | AutoCAD | Photometric Tool Box | Bluebeam Revu
- Previous architectural lighting industry or related experience is highly looked upon but not required.
- Fluent English, Italian is a plus.
- Fun, fast paced, people skills, detail oriented, organized, tenacious, self motivated, multi-tasker.
Benefits:
- Medical, Dental, Vision, Life insurances.
- 401K participation and company matching program.
- PTO and national holidays.
Targetti USA is a new company experiencing strong growth with expectations for exceeding the budget targets which translate to significant opportunities for our employees.
Visit our website to apply for this position https://targettiusa.com/careers/.