Candidates should apply by visiting our Job Posting here.
SAN FRANCISCO BAY AREA / CUSTOMER SUCCESS / FULL TIME
Join Us in Revolutionizing the Construction Industry
Parspec is transforming how $5 trillion in construction products are sold annually around the world by digitizing and structuring the industry’s product data. We are building a digital platform that helps buyers quickly identify the right products for their project and helps sellers to generate new leads and close deals faster. These benefits are enabled by proprietary technology, including advanced web scraping, computer vision, and AI. Our mission is to improve the affordability and sustainability of our built environment by bringing greater efficiency and transparency to the construction supply chain.
Headquartered in Silicon Valley, we have raised over $4M in seed financing from notable investors including Innovation Endeavors (founded by former Google CEO Eric Schmidt) and Heartland Ventures. We are currently Beta testing our flagship product with ten industry-leading firms and plan to emerge from stealth in early 2022 for our public product launch. Over the next 18 months, we will expand our world-class engineering, product, and sales teams to drive significant market penetration of our product in five major metropolitan markets across the U.S.
We invite you to be at the forefront of the digital transformation of the construction industry.
LEADERSHIP
Parspec is helmed by technologists and construction supply chain veterans with a common passion to digitally transform our industry:
Forest Flager (Co-Founder & CEO) – Former Director of Software at Katerra and Stanford University faculty member; Stanford BS, PhD. MIT MEng. Harvard MDes.
Pratyush Havelia (Co-Founder & CTO) – Construction-tech engineering leader for 5+ years; Stanford MS & MEng, IIT-R B.Tech.
ROLE SUMMARY
As the Customer Success Manager at Parspec, you will be responsible for delivering a best-in-class user experience for our flagship web application. In this role, you will have the unique opportunity to establish and maintain customer relationships, provide high-level technical and product support, and drive continuous improvement of customer service tools and processes.
This role is pivotal in helping the product team reimagine how buyers and sellers connect and transact for one of the largest and oldest marketplaces in the world – construction products. It is also a vital role that will help the sales and marketing functions refine their strategies and collaterals.
This opportunity is afforded by new technology developed by Parspec’s engineering team that is truly differentiated from other construction supply chain tools available in the market today.
You will:
– Establish and maintain customer relationships
– Coordinate & communicate learnings with the product, engineering, sales, and marketing teams
– Maintain & improve customer success tools
– Develop Parspec’s customer success strategy and landscape through launch & growth
– Develop a clear understanding of how the Company’s target customers think, and collaborate with sales and product leadership to identify what solutions to provide to different types of customers
– Drive customer success goals that include raising the lifetime value of customers, reducing churn, and encouraging brand advocacy
– Manage customer onboarding, training, and support
– Measure effectiveness of customer success through appropriate metrics
The Company may assign you other specific duties as required to support business needs from time to time.
This is an exceptional opportunity to bring an entire industry to the forefront of the digital age, and we are excited to work together with like-minded and ambitious leaders like you to realize this potential.
WHO YOU ARE
You are a passionate and motivated individual with great listening skills and are looking for a challenging and rewarding opportunity to build a top-tier product.
You agree with the following:
– You have a passion for helping others, and are excited by the opportunity to communicate product capabilities to users
– You have an entrepreneurial spirit, and are excited by the opportunity to shape the development of a new product
– You are detail-oriented and meticulous, but also understand the importance of rapid iteration in an agile development environment
– You are not afraid to get your hands dirty and believe that no task is beneath you when it comes to delivering a world-class product and customer experience
– You are willing to occasionally make yourself available outside regular US working hours to accommodate collaboration with a globally distributed team
WHAT YOU WILL DO
Establish & maintain customer relationships
– Help customers understand how to use the product and services to their advantage
– Offer training to customers to facilitate their onboarding
– Maintaining relationships with active customers
– Drive customer engagement & retention by evaluating their app usage
Maintain & improve customer success tools
– Author & maintain training material to facilitate a self-serve rapid tool adoption
– Improve & update our in-app product tour
– Improve & operate our in-app chatbot interactions
– Capture & compile data to assess the customer service experience and find ways to enhance it
Coordinate with team members
– Coordinate with the product and engineering team on product improvement opportunities
– Communicate bugs & feature requests to the product and engineering team
– Communicate voice & branding improvement opportunities to the sales and marketing team
– Identify and communicate potential upsell opportunities to the sales team
WHAT YOU CAN EXPECT
As an integral part of building Parspec from the ground up, you will share in our success.
We offer:
– Competitive salary and benefits
– Company equity
– Flexible hours
– Opportunity to grow with a rapidly scaling company addressing a large market ripe for digital transformation
Required Qualifications
- 3+ years of customer support/success experience OR 5+ years of industry experience working in the construction supply chain
- Experience gathering, documenting, and analyzing end-user requirements
- Bachelor or Master’s degree in design, engineering, communications, or another relevant field
- Impeccable customer services skills
- Knowledge of best practices in customer service and retention
- Strong written and verbal communication
- Strong aptitude for technical software products
Preferred Qualifications
- Prior experience working in the construction supply chain, more specifically with lighting & electrical, mechanical, and/or plumbing products.
- Experience working with geographically distributed teams and users across multiple time zones
- Experience with the following tools: Jira, Hubspot, Intercom
We plan to accelerate rapidly and are supported by the industry’s elite to help us do that. We look forward to having you as a part of this journey to revolutionize one of the world’s oldest and most established industries.
THE PARSPEC ETHOS
At Parspec, we lead from every seat. Our team members are self-starters that embrace ambiguity, think big, and bring their own uncompromising standards of excellence. We embrace diversity with a belief that different backgrounds, ideas, and skillsets result in better outcomes. Parspec does not discriminate in employment based on race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Parspec encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA, people with disabilities, veterans, and those with diverse life experiences.
Candidates should apply by visiting our Job Posting here.
Visit parspec.io