Position Summary
This person is responsible for working collaboratively with the outside sales team as a technical advisor and product advocate
Responsibilities
- Assist with product selection and technical support
- Administrative functions include generating price quotations, prospecting and forecasting.
- Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc…
- Identify and communicate customer’s needs and sales opportunities to help future growth
- Prepare basic takeoffs based on plan review and specifications; develop zone maps and accurate bill of materials.
- Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues
- Extensive interaction with customers, partners and team via phone and email.
- Maintain expert level of product knowledge and application.
- Listen, understand and convey customer requirements.
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Maintain professional business relationships with target or assigned accounts.
- Provide status of ongoing projects and future projects.
Work Experience
Minimum of 5 years work experience in similar role in the lighting industry
Education
College degree required
Resumes to be sent to [email protected]
Tempo 1961 McGaw Ave Irvine, CA 92614 EOE