Manager – Customer Support – MH Lighting and Controls
MH Lighting and Controls, is a premier lighting and controls agency in Denver, Colorado for over 40 years. We are seeking an experienced & highly motivated individual to oversee our quotations and customer service groups. This person needs to be very familiar with agency functions and processes. He or she should be proficient in problem identification and solving, comfortable making decisions, possess well-honed organizational & computer skills, deal well with people, and must be a hard working self-starter. We want someone who is looking for a long term commitment in a progressive organization with cutting edge technology and a visionary approach, and who is interested in potential senior level position within the company long term.
Job Description
The Customer Support Manager oversees the Quotations Department and Customer Service Department.
Job Responsibilities
- General Responsibilities for both departments
- Managerial Level HR responsibilities for a total of 10 onsite, and 5 off site employees
- Maintain and develop department level and cross department level training for daily improvement
- Work within both departments to develop both process improvements and software improvements with industry specific software program
- Monitor and maintain employee productivity
- Maintain and develop relationships with peer managers at customers and vendors
- Maintain, develop and improve interdepartmental relationships / processes
- Define and develop long term goals and plans for each employees improvement
- Bi-Annual employee reviews
- Work with senior management in developing new processes and or procedures to continue companies leadership position
Requirements
Education and Experience:
- Bachelors Degree preferred and or
- Minimum of 3 years of relevant work experience in the lighting field
Abilities and Skills:
- Strong thinking skills
- Proficient in MS Office applications such as Word, Excel, Outlook, etc…
- Excellent written and verbal communication skills
All Interested applicants should send their resumes to: Steve Woodward via email at [email protected]
All applicants will be kept strictly confidential.
MH Lighting and Controls
1044 Speer Blvd
Denver, Co. 80204
Tel 303-573-0222