Quotation Specialist – Beghelli USA

Reporting to the Inside Sales Manager, this position, based in Miramar FL, is the primary contact point between our sales channel partners and Beghelli USA and as such is the primary basis of their perception of our company. This role is critical to achieving our corporate goal of being the customer’s supplier of choice.  This is a highly creative, yet strategic position requiring a hands-on approach with involvement in all aspects of the quoting, sales, and the project management process.  This role is solutions driven, service oriented, and collaborative through:

• Possessing a complete understanding of all Beghelli “Go to Market”, products, services relating to the continued support, development and growth of all Beghelli clients, customers and partners by:
• Providing the pre-sale documentation required to win project work for Beghelli USA in both our Rep and Direct sales channels in an accurate and efficient manner.
• Assist in developing Beghelli USA’s sales organization and channel partners in understanding the quotations process and specification of Beghelli products and services.
• Developing, managing and continually improving the internal quotation process to insure sales and gross profit objectives realized.
• Listening to the “voice of the customer” and provide competitive feedback· for improving Beghelli’s portfolio of product and services.
• Provide timely feedback and quotations on all requested RFQ’s.
• When requested participating in activities directly supporting our Rep sales channel, potentially occurring after traditional business hours or requiring travel.

Support Beghelli sales effort in securing project orders by creating the pre-sale quotation documentations necessary used by our Rep and Direct partners to close Beghelli Lighting orders by providing;

• Channel partners with timely follow-up on phone-calls, emails, quotations, technical inquiries and other requests.
• Market feedback from our sales channels partners on competitive pricing and services that limit Beghelli’s ability to increase market share.
• Improvement in Beghelli process and procedures related to role and sales department in general.
• Investigative research, providing quote history and pending quote activity to Rep firms and Regional Managers prior to  schedule meetings, visits and presentations to include occasional market demographics/project business.
• Keep updated on the outcome of meetings to take action on new project and business opportunities.
• Take an active role in communicating estimated ship dates and shipping and tracking information on managed projects with the Inside Associate in the corresponding territory.
• Collaborates with the Regional Sales Manager (RSM) on all quote possibilities specific to our Rep/Partner agency both prior and post Rep visits.
• Increase quotes and order size by suggesting related items, explaining features, and crossing competitive products.
• Regularly review pipeline with Inside Sales Associates so they have an awareness of each Agency is working on.
• Supports sales by answering sales and quote related phone calls, verifying product and pricing information, and discussing expected delivery dates and or delays when requested.
• Develop and maintain positive customer relationships and long-term partnerships by providing friendly, continuous product support and authentic customer service.
• Develops and maintains a Customer/Partner Quotations contact list.
• Maintains weekly contact with Customer/Rep quotes personal.
• Reviews open customer quote reports and takes action to follow up and secure sales. Uses Clarity Soft to log opportunities lost or won and reviews with NSM.
• Follows up on verbal or written quotations to move them toward becoming orders and/or determines reason(s) for loss of order and reports information to ISM and RSM.
• Keeps up-to-date on new products
• Maintain a high level of product knowledge to provide basic product features and benefits to our customers. Communicating up-to-date, and new product launch information to Agency Partners and customers.
• Provide basic support and coordinating by forwarding escalated situations to Technical Support team.
• Other duties assigned by the Inside Sales Manager