Customer Service Representative – Sunlite

December 18 [addtoany]

Customer Service is one person in the company that must understand customer needs and requirements to be able to serve them better.

He or she is expected to deliver a consistent and clear proposition message on their company’s products as a tool to increasing customer interest level on the product. But not limited to:

  • Excellent communication skills, both verbal and written
  • Familiarity with the standard practices, concepts and procedures within the field to give you a competitive edge
  • When communicating with customers, his/her major concern should be to understand customer demands and to execute accurately
  • The Customer Service representative role is to help and introduce new product or service to existing and potential clients
  • Strong product knowledge is essential, utilize available resources to cross reference product to meet customer order requirements
  • Must possess strong telephone etiquette with ability to handle numerous calls in a day
  • He/she must have the ability to communicate and listen effectively to other people. This would assist/him/her in identifying and resolving customer problems.
  • Perform sales support duties on accounts such as entering orders and quotes
  • Purchase orders are required prior to entering
  • Understand the account management process; develop strategies and implement plans to grow profitable sales; presents plans to Company Management as required

For all inquiries, please contact

Tahirah Knox
tahirah@sunlite.com
718-768-7000 ext. 111.