Located in Santa Fe Springs, CA
Duties and Responsibilities:
- Work with accounting, credit, quotations, and shipping departments to process and confirm customer PO’s
- Enter sales orders in the system.
- Process RGA request, gather supporting documents and fill out related forms then submit to RGA Dept.
- Provide spec sheets, marketing material, samples to sales reps and customers
- Assist Sales Manager in responding to customer requests and inquiries
- Work with the Quotations department to provide quotes to customers
- Generate sales reports
- Input Leads and Log Activity in Salesforce.com (CRM)
- Respond to customer and sales rep inquiries on product availability, pricing, fulfillment status, and other inventory issues
- Attract potential customers by answering product questions and providing information and documents to customers, end users, and sales reps as needed
- Help setup new accounts
- Resolves product problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and following up
- Recommend potential products to management by collecting customer info and evaluating customer needs
- Inform customers of any Backorders or availability issues
- Confirm pricing with quotations department (Sales)
- Communicate with customer on any discrepancy in prices
- Communicate with customer on order status
- Assist Marketing to with surveys, lead generation, Trade Shows, testimonials, emails, campaigns and promotions.
- Contact new leads to setup conference call/meeting with Sales Manager
- Make outbound sales calls to prospects and leads to continually engage and develop leads
- Meet call quota set by sales management
- Assist with Year-end inventory count
- Guide prospects, leads, and new accounts through purchasing process
- Follow up on leads gathered from trade shows, sales reps by providing information, explaining key benefits, and communicating company background and strengths
Performance Measurements:
- Initiative and Proactivity
- Customer & Sales Supports
- Product Knowledge
- Attention to Detail and Avoidable Errors/Mistakes
- Teamwork
- Balancing Company and Customer Demands
- Work Ethics
- Call Quality and Quantity
- Marketing
- Experience
Requirements:
- 2 to 3 years of lighting industry sales experience preferred
- BA/BS, University degree is a plus
- Familiarity with SAP, CRM, Word, Excel, Outlook software
Benefits:
- Medical, Dental, Vision, Life and 401K
- Paid Vacation, Sick and Personal Leave
Interested candidates should send their resume to [email protected]